Welcome, how can we help you?
Most payments are made via PayPal and credit card payment. We do not accept check payments for items ordered.
We deliver to cities within the United States. Local delivery in the city is delivered within 24 hrs. or the next day. Please verify with customer service to confirm delivery to your zip. Orders made over the weekend will be delivered on the next business day. Other options are local pickup and domestic delivery (USA)
LOCAL PICKUP & DELIVERY:
Local Pickup: Pickup your grocery at 1449 Norton Street Rochester NY 14621. There is no charge for local pickup. Shop online and select the local pickup delivery are optional. Your grocery will be ready to pick up at the above address in an hour.
Local Delivery cost is $12.50 flat for an address within the the city. Delivery outside Rochester) please contact us prior to placing your order. Delivery to other states is shipped by USPS. Free delivery applies to Domestic orders over $150.00.
The delivery times we specify start from the moment of our order confirmation provided that the purchase price has been paid (except for purchases by invoice – Cash App payment). The delivery period is next day unless a different delivery time is specified in our online shop for the respective goods. If no items among the products that the Customer has chosen are available the order is placed, the Provider shall immediately inform the Customer in the order confirmation. There are two shipping methods, Domestic USA (Shipment within the USA) flat rate cost is $17.90.
Payment Methods: Payment can be made in 3 ways. PayPal, credit card payment or cash app, by request only.
We do carry some products frozen. Since most of our items are shipped via the USPS flat rate shipment which normally takes 2 or 3 business days to arrive; we highly recommend overnight shipment for such items. Shipment overnight is optional and cost will be determined and added to the overall cost. Most frozen items are shipped in a insulated bag. Typically each bag can carry 5 individual items ( USPS Large Box). If there is a need to place your order in additional boxes a team member form our shipping department will contact you.
Kindly forward all issues regarding package with the postal service. Contact us and submit photos of damaged shipment. We will work with the post office to address the issue and process your refund.
Products purchased can not be returned. Refunds can only be made for items purchased but not listed when you receive your order. Kindly contact us upon receipt and a customer service agent will be delighted in assisting you.